TECHNICIANS:    All of our technicians are carefully screened and trained.  We take our clients security very seriously.  We perform one drug test and two background checks at the time of hire as well as random testing.   All technicians are full-time employees and not subcontractors.   (Occasionally we will use subs for larger or more technical jobs.) Our technicians are continually trained to provide the best quality service to you.    We have three full-time repairmen ready to assist you with any equipment needs on your pool.

 

ESTIMATES:    We professionally manage every aspect of the job and stand behind every job we do. As a service company, we want to develop a long-term relationship with each customer, so that drives us to make sure that every job is done well.    If you are not sure what needs to be done, we can come out and do a no charge estimate (for our weekly service accounts) and present you with a bid for the needed work. For non-service customers there is a $45 trip charge. Once the work is approved, the fee is credited back to you.

 

SUPPORT:    We have a full office staff (not just voicemail) available to answer your questions and help you so that you can relax and enjoy your pool.  We even have a  24/7 emergency service available. After hours, simply call 214-349-6100 and follow the prompts or send an email to customerservice@TropixPools.com.

Jonathan is our Repair Manager. He is available to help you with any pool equipment issues you might have and give you a bid for any repairs necessary. The bid can either be emailed, faxed, or mailed to you. We don't do any repairs without your approval.

 

INSURANCE:    We carry full fleet, general liability, and accident insurance.

 

WHY USE TROPIX?    From Tropix Pools you get what you'd want from a pool company...and more. Our staff are friendly, courteous, and people of integrity. We are a large full-service pool company with the customer service of a small company. All of our trucks are company owned and a number of them even have GPS tracking (not for the driver) so that we can track their history and current status. All technicians have cell phones.   We also have an A+ rating with the Better Business Bureau.

 

SERVICE AREAS:    We service the following areas for weekly maintenance:   McKinney, Frisco, The Colony, Lewisville, Highland Village, Flower Mound, Grapevine, Coppell, Irving, Carrollton, Plano, Richardson, Fairview, Lucas, Allen, Parker, Murphy, Wylie, St.Paul, Sachse, Rowlett, Garland, Mesquite, Sunnyvale, and most of the Dallas area (University Park) (Highland Park), Balch Springs, Oak Cliff, and Cockrell Hill.
For equipment repairs, this area expands out further. Call us to see if we service your area.

Need to know more about Seasonal Maintenance?

We stand behind our work. See our Warranty section.

Fully equipped repair trucks ready to help you.
    

Pool Repairs
Pumps and Motors	We troubleshoot all types of pump problems.  When it comes to motors, we are careful to check amps, volts and capacitor before we determine whether the motor is faulty or not.
Timers and Controls	There are a lot of different controls out there, from simple timers and freezeguards to the most sophisticated electronic controls.  We can expertly evaluate your controls to determine the best course of action.
Pool Cleaners	We are experienced at all types of automatic pool cleaners.  Sometimes it makes better sense to buy a new cleaner than to try to keep on fixing the old one.  We will give you all your options and then let you make an educated decision.
Heaters	Heaters can be a real challenge because of all the sophisticated components inside.  We send our technicians to manufacturer training events on a regular basis to insure that they have the knowledge and the expertise necessary to safely repair heaters.
Salt Systems	We understand salt water chlorination systems, having sold more salt systems than any other dealer in the DFW area.  We can tell you whether the salt system is malfunctioning or if it is simply a matter of water chemistry.
Leak Detection and Repair	We offer full leak detection on pools and spas.  Once the leak has been located, we are able to complete the repair with our in-house staff.  If you think you have a problem, call us first and let us provide expert assistance.
Tile and Plaster Problems	We can repair all types of tile and plaster issues or perform a complete remodeling on your pool.  We have in-house staff that can assist you with your needs.  Call for a free estimate.
Other Issues	We can expertly diagnose and repair all types of pool problems.  Need help?  Just Call!!
Got Pool Problems? Call us at 214-349-6100 or email us at info@tropixpools.com